Terms & Conditions

This document sets out the general terms and conditions governing the provision of the passenger transport booking service by private hire with driver (hereinafter the “Service”), offered through the web platform romanoncc.it (hereinafter the “Platform”). The use of the Service by the user implies full and unconditional acceptance of these Terms and Conditions.

For the purposes of this contract, the following terms mean:

• Platform: The website and technological infrastructure managed by Romano Braconi (Tax code BRCRMN61T08H501J / VAT no. IT14664581007), which allows the transport services offered by the Owner to be requested and booked.
• User: The natural or legal person who uses the Platform to book one or more transport services. Where the User is a natural person acting for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out, they are qualified as a “Consumer”.
• Owner/Carrier: Romano Braconi, a private hire driver holding a valid authorisation pursuant to Law no. 21/1992 and Art. 85 of Legislative Decree 285/1992, who manages the Platform and materially performs the transport service.
• Service: The provision of passenger transport by vehicle with driver, booked through the Platform and performed by the Carrier.
• Booking: The operation by which the User, through the Platform, requests a Service.
• Transport Contract: The contract concluded between the User and the Carrier for the performance of the Service, finalised in accordance with Art. 3.

The Platform allows the User to request and book non-scheduled passenger transport services (NCC) provided by the Carrier. The contractual relationship relating to the transport service is therefore directly between the User and the Carrier. The Carrier holds the licences and authorisations necessary to carry out the activity.

• To make a Booking, the User must fill in the relevant online form, entering truthfully and correctly all the required data (place of departure and destination, date and time, number of passengers and any special requests).
• Before submitting the request, the Platform will present the User with a clear and understandable summary of the essential information of the Service, including the main characteristics and the estimated indicative price.
• To complete the Booking, the User must expressly accept these Terms and Conditions and the Privacy Policy.
• The submission of the form by means of the confirmation button constitutes a Booking request. The contract is deemed concluded at the moment in which the Carrier, having verified availability, confirms the Booking and the final fare to the User through the contact details provided by the User (telephone, WhatsApp or e-mail).
• Following the submission of the request, the Platform will send the User a summary e-mail of the Booking, containing the summary of the Service and a reference to these Terms and Conditions.

• This Platform and the Service may be used only for the purposes for which they are offered, in accordance with these Terms and with applicable law. It is the User’s sole responsibility to ensure that the use of this Platform and/or the Service does not violate the law, regulations or the rights of third parties. Therefore, the Owner reserves the right to take any appropriate measure to protect its legitimate interests, and in particular to deny the User access to this Platform or the Service, terminate contracts, report any objectionable activity to the competent authorities – e.g. the judicial or administrative authority – whenever the User carries out, or is suspected of carrying out: violations of law, regulations and/or the Terms; infringements of the rights of third parties; acts that may considerably prejudice the legitimate interests of the Owner; offences against the Owner or a third party.
• The Platform does not provide for the creation of accounts: the User provides their data exclusively on the occasion of each Booking request.

• The price indicated on the summary page before submitting the request is an indicative estimate, inclusive of VAT. The final fare is confirmed by the Carrier at the time of confirmation of the Booking referred to in Art. 3. Any additional costs (e.g. tolls, night surcharges, extended waiting beyond the courtesy time) will be specified and, where applicable, charged separately.
• Payment of the consideration is made directly to the driver at the end of the ride, using the methods accepted by the latter (e.g. cash, credit/debit card via POS).
• The Owner reserves the right to request, as a condition for confirming the Booking, the payment of a sum by way of a confirmatory deposit (“caparra confirmatoria”), pursuant to and for the effects of Art. 1385 of the Italian Civil Code, in an amount not exceeding 30% of the estimated consideration. In such case, payment is made through a secure payment link communicated to the User by the Owner, and the contract is deemed concluded upon receipt of the deposit.
• In the event of regular performance of the contract, the deposit paid (if any) is applied to the service due and the balance of the consideration, calculated net of the deposit paid, must be paid by the User directly to the driver at the end of the ride.

The User undertakes to: a) Provide accurate and complete information during the Booking phase; b) Be present punctually at the agreed place and time. The driver will wait for a maximum courtesy time of 15 minutes (60 minutes in the case of airport pick-up), after which the Service will be considered a “no-show” and the conditions set out in Art. 7 will apply; c) Maintain correct and respectful behaviour during the transport, refraining from smoking, consuming unauthorised food or drink, damaging the vehicle or disturbing the driver; d) Respect the maximum capacity of the vehicle and the safety regulations.

• The User has the right to modify or cancel the Booking according to the following conditions, which constitute an agreement contrary to the general rule of Art. 1373 of the Italian Civil Code.
• Cancellation with more than 24 hours’ notice: Should the cancellation be communicated with more than 24 hours’ notice before the start time of the Service, the contract will be deemed terminated without any penalty and, should a deposit have been paid, the Owner will refund in full any sum paid by the User, including the confirmatory deposit.
• Cancellation with less than 24 hours’ notice or failure to show up (“no-show”): Should the cancellation be communicated with less than 24 hours’ notice before the start time of the Service, or in the event of the User’s failure to show up at the agreed place and time, the User will be considered in default. Consequently, should a deposit have been paid, pursuant to Art. 1385, paragraph 2, of the Italian Civil Code, the Carrier will have the right to withdraw from the contract and retain the sum paid by the User as a confirmatory deposit.
• Modification requests are subject to availability and may entail a price adjustment.

• Pursuant to Art. 49, paragraph 1, letter h) of Legislative Decree 206/2005 (Consumer Code), the professional is required to provide information on the existence of the right of withdrawal. In this regard, the User acting as a Consumer is informed that, in accordance with Art. 59, paragraph 1, letter n) of the same Consumer Code, the right of withdrawal provided for by Articles 52 to 58 is excluded for service contracts concerning passenger transport that provide for a specific date or period of performance. Therefore, once the Booking is confirmed, the User will not be able to exercise the 14-day right of withdrawal. The applicable cancellation policy is exclusively the one defined in Art. 7 of these Terms and Conditions. The provision of this information is essential for the correct formation of the consumer’s consent.

• The Carrier’s liability for the performance of the Service is governed by Art. 1681 of the Italian Civil Code. Under that rule: “Without prejudice to liability for delay and for non-performance in the execution of the transport, the carrier is liable for accidents affecting the person of the traveller during the journey and for the loss of or damage to the things the traveller carries with them, unless it proves to have adopted all suitable measures to avoid the damage.”
• Pursuant to the same article, clauses limiting the Carrier’s liability for accidents affecting the traveller are null and void.

• The processing of the User’s personal data takes place in compliance with Regulation (EU) 2016/679 (GDPR) and applicable national legislation. For more information, the User is invited to consult the Privacy Policy available on the Platform.

• This contract is governed by Italian law.
• For any dispute arising from this contract, where the User is a Consumer, the competent court is mandatorily that of the place of residence or domicile of the Consumer.
• Where the User is not a Consumer, the Court of Rome shall have exclusive jurisdiction over any dispute.

1. Pursuant to and for the effects of Art. 1341, second paragraph, of the Italian Civil Code, the User declares that they have read carefully and specifically approve the following clauses:

• Art. 6 (User’s Obligations)
• Art. 7 (Modification and Cancellation of the Booking)
• Art. 9 (Liability)
• Art. 11 (Applicable Law and Jurisdiction)

The approval of these clauses will take place by means of a “point and click” IT procedure (e.g. selection of a dedicated checkbox) distinct from that of the general acceptance of the Terms and Conditions.

The transport service can be booked and is available 24 hours a day, 7 days a week. To request information, send communications, request assistance or submit complaints, you can contact Customer Service — available every day from 10:00 to 19:00 — in the following ways:

• Phone: +39 331 866 5445 (every day: 10:00-19:00)
• Email: romanoncc@gmail.com
• Using the contact form on the Platform

The Owner will respond promptly to the complaints submitted, in any case within five working days of receipt.